What is the best method to deescalate conflicts during a negotiation?

Negotiation is important part of any Job.I believe Negotiations are built on a foundation of trust and shared respect.Both Employee & Employer settle the point in round table discussion

Some things which I have done are - 1. Be a good listener and always acknowledge people's emotions and feelings. 2. Control your tone and body language because many times people tend to perceive your message from your body language and with the tone you speak. 3. Speak slowly and always paraphrase what you say. 4. Try to avoid using the word "I", instead use "We" and "Us". 5. Give them options and wait for their reflection, don't jump to a conclusion immediately. 6. Be specific to what you say and provide facts to support your point of view. 7. Try to maintain a healthy eye contact and don't roll your eyes. 8. Don't interrupt others when they are speaking, don't make false promises and don't lose temper. There are a lot more things which can be done to avoid any type of conflicts...

To deescalate in a negotiation meeting it is better to go on common ground.  Start again on the items or issues where both parties have a common stand and move on one issue where there is disagreement and might also want to rephrase. Highlight the importance of the area in terms of company perception and why you would want to move forward with the supplier as a partner instead of just a service provider. Show that a long run business relationship is better than once off contracts as both parties lose on better supply chain advantages of partners who know each others importance in the survival of business.

You might also want to change the negotiating team for fresher minds

Give each other turns to speak and listen carefully. Listen to what is not being said [avoided] and explore along those lines for possible breakthroughs

Gather as much information as possible on the subject matter before the meeting to give yourself leverage and room to maneuver.

In my experience: you have to be a good listener and writ the important point . Also, you have to have silf confidence to answer any questions . Do not be boring during your meeting .

I would like to answer this by using as minimal of words as possible. Accordingly to what I have learnt in my professional life so far, the best thing which can be done during any conflict is try to calm yourself down(which is not an easy thing to do at that time)as much as you can and try to listen to the other person and try to your best to let the other person talk about his point. You should give an impression that you are listening very carefully and also allowing the other person to complete his/her verdict on the reason of the conflict. Once you are able to do that then there is a possibility that it will not let an argument develop which is the main reason which raises conflicts. It might not sound as technical or does not have much of a theory behind it, but that is my point about keeping your discussion about negotiation as simple as possibly you can and try not to intercept each others turn to speak and them finish. I am 99% sure this way there is a possibility of getting to a decision quickly and which could be in interest of both the parties.

In my openion there are5 way de-escalate conflict during negotiantion1. Listen

Listening is a powerful tool. When other people think that you have not listened to their concerns, they will almost invariably see you as a threat.

2. Acknowledge and accept their emotions/feelings

Building on the idea of listening, I recommend that you acknowledge and accept the other person’s feelings without passing judgement on them. As I said when I wrote the tongue-in-cheek post about  how to make your conflict worse, I don’t recommend telling them how they feel. It is usually okay to ask them how they feel and then to acknowledge it.

3. Apologize for your contribution

This is a point I have made before, and I think it is worth making again: very few conflicts are entirely the fault or responsibility of only one party. There is almost always something that you have done to make the conflict worse. To de-escalate the conflict, accept responsibility for your contribution and apologize for it.

4. Control your tone and body language

A significant portion of the message people receive from you in face-to-face communication is conveyed through your body language and your voice tone. If you look threatening, you are threatening. If you want to de-escalate a conflict, remember to control your tone and body-language.

5. Focus on the future

Getting hung-up in the past is a sure-fire way to make conflicts worse. When you shift the conversation to the future, you engage both you and the other person in a problem solving activity rather than a fault-finding exercise. You create hope, and you make yourself less threatening.

In future posts, I’ll share practical strategies and tips for applying these five ways to de-escalate conflicts. In the meantime, remember the key point, to de-escalate a conflict you need to make yourself non-threatening to the other person.

listening to  both sides are the best solution. by listening we can understand the main problem and we can find the best solution. we have to be dramatic and not emotional.

ANALYSE AND SUMMARIES THE OBJECTIVES OF THE TOPIC.

 

If  thereis a  duspuite  in  b/w   business  , there  is  Two  way  to  descalate  1  by  communicatind  set  a  time  encuruge   to   talk 

in  a  cold  way  through  the  problems 2  if  thebbissue  has  scaleted

 

(1) Be knowledeable about the object of the negotiation and the people that negotiate for the other party. Gather and study every information available;

(2) Understand what really matters for your party and why it matters so much: is there a different way to achieve or substitute it?

(3) Listen with an open mind the point of the other party and -again- understand why it so much matters to him;

(4) Consider changing the people that are conducting the negotiation - not because they are not good, but because a dead-lock may have personal roots;

(5) Personal trust among negotiators matters greatly. Consider a pause in the negotiation and use it to discuss completely unrelated things: find a common ground on different matters and try to build on it;

(6) Analyse risks connected to you and/or the other party not obtaining one or more items on the respective agenda: start with an economic analysis, but do not underestimate cultural or even personal risks. The qualification and quantification of the risk may help find a viable solution.

The most effective way to deescalate conflicts during negotiations is by first fully understanding the needs of the other negotiator.