What are the most important characteristics and skills that should be involved in customer service representative?

Characteristics

 

Patience and Customer respect

 

Skills

Negotiation and Selling

 

 

1-Ability to Handle Surprises 2-Clear Communication Skills 3-Ability to Use "Positive Language" 4-Time Management Skills 5-Ability to "Read" Customers 6-Goal Oriented Focus

For customer service, one need to be a good listener, parallely one should be specific while probing if the case is critical, so that one should address the correct solution. Patience, multi tasking ability, Good listener are the must.

Having product/service knowledge and ability to delight customers.

 

Goal oriented and Professional.