What should be the basic and important qualities in a customer service representative ?

A customer service representative plays a large role in business success that it should have excellent communication skills, compassionate and product knowledge on what he/she is selling, good business sense with a professional manner and excellent in sales and negotiation.

A CSR should have good listening skills which is utmost important when it comes to dealing with customers. He should be able to well understand customer queries and provide services in a dedicated way with utmost professional behaviour. He should be good at motivating people.He should be well versed with the knowledge of products/processes he is liable to do.