How can you observe your team?

Observe and calibrate, it is the premise for good timing, and it allows us to discover something fundamental, namely the keywords used unconsciously by our interlocutors. If, for example, your spouse often use words in connection with the hearing repository as "intend", "sound", "music", "listening", "shout" and other "noisy", you can reply by selecting similar words: "I hear it's important for you to ..." for example.