What are the key features of CRM?

I fully agree & endorse the experts' answers here, they are wonderful & constructive.

Thanx for the invitation

Thanks Mr Vaiyapuri for invitation

The Key features of CRM :

- Customers

- Services

- Business

- Marketing

- Sales

- Administration

Thanks for the invite ............................ agreed with the answer Hafsa

The key faetures of CRM are :

• Administration
• Development
• Services
• marketing
• Sales

A typical CRM consists of 3 Sub modules,

1. Marketing 

2. Sales

3. Services

Agree with expert ansewrs above

CRM systems have traditionally been associated with big organizations, but a new breed of CRMs is aimed at smaller businesses. Here's a rundown of key features to look for Small and medium-size businesses are often at a competitive disadvantage next to the big guys, but never more so than in this hyper-connected age. While big businesses have the budgets to create or tailor CRM systems that track and manage customer interactions, SMBs typically struggle to find efficient, cost-effective ways to acquire and retain customers.

agreed with answers,

Thanks........