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I am the disaster recovery and business continuity manager for several departments of a large bank.The IT resource assigned to set up laptops for the team kept delaying the work and in spite of several escalations to his and my own management, it took7 months, yes, SEVEN MONTHS for another IT resource to be assigned who did the job in one afternoon! As remediation, that first resource got transferred to another department in a different city that's right next to his home, so he won't have to travel far to work anymore like the rest of us!!!
Within my own group, one team's staff refuse to test the company's DR systems saying they're too "busy", when you see them walking out for a half hour break and have a month of every quarter of moderate workload. All they have to do is work from home for a day!!! Escalation doesn't seem to work as the VP was approached and nothing came of it, I'm on a deadline, they get away scot-free and I end up in hot water!
How would you approach those2 similar scenarios in order to get your work done and keep the boss happy?
جزاكم الله
usually you need to set the stage right from the begining my friend
at starrt of the project u need to call up a meeting explain to all department heads their duties and responsibilities
this must happen in a corporate meeting chaired by the CEO himself and board members
in this meeting you must get a 10 minutes at least session clearly showing what is expected from whome when and why
the CEO should clearly show and extend his support and clearly state that this project is a corporate prioroty as it affects himself and his position as well as organisation ratings and if work for a bank definitly thier compliance ratings and customers money and insurance rate
once this said upfront monthly, weekly or biweekly u send a followup report showing project progress with nice colors for compliant departments to the CEO and CC all department heads
and you will end up seeing people fighting to get ur approval and their department readiness rating bst thing possible in front of their management
to me it seems u have miss placed yourself in the organisation from the start
this is a top level project and must get top level buyout and support
if you can not do this you will end up being played as you mentioned
however now that the situation is as you describe you need a remediation plan in place and this remediation plan require you to re put the saddle on the horse right
in my openion you do not report to the board or a memebr in the board if this is how they treat u now
so i recommend that you ask for a meeting with your boss and explain to him the situation and ask him to setup the aforementioned meeting
do not complain or through stones at anybody rather do a 10 minutes session about the project and ask the CEO to show support and explain importance of the work you do
otherwise you better change the workplace to somewhere eles where you can set things right from the beginning
Support them with own skill superior together to guide them for good performance as team work for gain the knowledge and achive the target point in safe and good manner
It's all from the begining, you should be guiding the teams in a better way reference to the agreed schedule.
if any problem happens, you should choose between adding new human resources, shfting schedule, or enhancing budget... in another words you should have PLAN B
Communicate Clearly: Clearly communicate the expectations and requirements for their involvement in your project. Ensure they understand the importance of their role in achieving the project's goals.
Highlight Benefits: Explain how their contributions to the project will benefit their team, the organization, and possibly their own career development.
Build Relationships: Establish a positive working relationship with the staff members and their team leaders. Building rapport can make it easier to collaborate effectively.
Build rapport, clarify shared goals, communicate benefits, offer assistance, show appreciation, and collaborate on solutions. Align interests, highlight impact, and ensure mutual support for successful task completion.
Document delays and communicate the laptop setup issue through written channels, ensuring a paper trail for accountability. Seek assistance from higher management or escalate to the IT department head if necessary.
Schedule a direct discussion with the non-compliant team, highlighting the critical nature of DR testing. Propose flexible testing options and emphasize its importance for the team's and company's resilience. If issues persist, involve HR or your supervisor for further support and resolution
with motivation and relationships, and also by the atmosphere that must be created in the team
if I have authority as project manager to repopulate resources for the business goals and i found that team member can be effective and qualified to complete the required tasks this will help to recover the tasks
It all about leadership and communication skills. I will deploy my skills in crisis management and transformative leadership skills in which i will win respect of followership by developing capacity that brings transformation to an organization. That is what will engender coperation of all to deliver the corporate objective of the business.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟