What would be the major KPI( key performance indicators) of Administration?

• using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
• devising and maintaining office systems;
• booking rooms and conference facilities;
• using content management systems to maintain and update websites and internal databases;
• managing and maintaining budgets, as well as invoicing;
• liaising with staff in other departments and with external contacts;
• ordering and maintaining stationery and equipment;
• sorting and distributing incoming post and organising and sending outgoing post;
• arranging travel and accommodation for staff or customers and other external contacts;
• liaising with colleagues and external contacts to book travel and accommodation;
• organising and storing paperwork, documents and computer-based information;
• photocopying and printing various documents, sometimes on behalf of other colleagues;
• recruiting, training and supervising junior staff and delegating work as required;
• manipulating statistical data;
• arranging in-house and external events.

quick response and resolved of the queries by client or staff 

Number of response to the queries raised by the clients/customers (employees are also considered to be customer)

Revenue improvement

Cost reduction

Process cycle-time improvemen

Increased customer satisfaction