How to deal with the irate or angry custmer?

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

تم إضافة السؤال من قبل ashraf haridi , TELE OPERATOR , OBEROI HOTELS
تاريخ النشر: 2015/08/09

التصويت كمفيد (0) المشاهدات (4) المتابعون (3) الإجابات (2) بلّغ عن السؤال

من قبل MarySophia Muhami , secretary cum receptionist , Cardinal Otunga Nairobi Trust

first listen to why he is irriate and apologies to him/her and give a solution to his complain in the best way possible

من قبل SATHEESH MANI , customer service executive , Universal Hospital

Find out the reason behind the customers irritation or anger and come up with a satisfactory solution within a short period of time

How do you deal with angry customers who bought your product and did not like it?
أفضل جواب: <p>There is a law in some countries like UK for example where if a customer is not happy with his ... الإطلاع على المزيد

أجوبة (18)
What tactics can you use to deal with angry customers?
أفضل جواب: <p>Here the only strategy that works is to listen them out. Agree with whatever they say by stateme ... الإطلاع على المزيد

أجوبة (2)
How do you deal with angry patients (at hospital institute)?
أفضل جواب: try to listen to them to the end, be collaborative as much as you can, without any interference, because ... الإطلاع على المزيد

أجوبة (4)
How to deal with angry customers face to face?
أفضل جواب: Be calm, listen to him carefully. The angry customer have a compliant need be settled. So show him your ... الإطلاع على المزيد

أجوبة (5)

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟