How can manager resolve the conflict with diversity work force that badly impact on customer services management?

1. Identify the problem.

2. Develop alternative solutions.

3. Talk with team members and others to solve the problems.

4. Priority to the customer.

conduct training on conflict resolution.noting that conflict is part of life, but team members should be able to isolate personal conflict from company business.

Effective diversity related conflict resolution needs to be a collaborative process of discovery and learning that surfaces concerns for mutual solution finding. Collaboration is not possible unless both parties arrive at an openness to try as best they can to understand something of the other’s perspective. How messages are phrased can make a big difference.

 

1. Acknowledge the conflict

2. Understand the Situation

3. List facts, assumptions and beliefs underlying each position

4. Reach Agreement