ROLE AND RESPONSIBILITIES
Achieve the Revenue Target:
o Drive the growth online by escalating and actively eliminating the offline sales activities
o Achieve the monthly and annual revenue target that is set by managing the growth drivers (active clients (acquisition, registered but not ordering, inactive, blocked & churned), basket size and frequency)
o Implement the onboarding process for the acquired accounts
o Identify the VIP retail shops for each zone and meet their requirements
o By understanding the business needs, the account executive acts as an advisor to help the client navigate through the available products and solutions on our market place.
o Through proper account management (understanding the business drivers) ensures the assigned business account is achieving the set monthly budget.
o Constantly identifies the clients changing business needs (opportunities), and matches this with the best available solutions.
o Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending bottom and top line improvements.
o Identifies, escalates and advices the stakeholders on the necessary product improvements or new products so as to remain current on industry trends, market activities, and ahead of the competitors. o Timely records and analyzes the reports from the established systems.
o Contributes to team effort by accomplishing the set targets
Achieve the Collection Target:
o Achieves the collection target set by ensuring the clients in the portfolio are adhering to the established credit policies of the company
Achieve the Margin Target:
o Achieves the margin target set per business category by correctly managing the offline requests
AOBS
1. Sales and Revenue Management Skills: Understanding sales processes, ability to drive revenue growth online, achieving revenue targets, managing growth drivers such as active clients, basket size, and frequency.
2. Account Management: Ability to onboard new accounts, maintain relationships with clients, provide support, information, and guidance, identify changing business needs, and match them with suitable solutions.
3. Analytical Skills: Analyzing reports, understanding business drivers, identifying opportunities for improvement, and making data-driven decisions.
4. Communication Skills: Effective communication with clients, stakeholders, and management, both written and verbal, to convey ideas, recommendations, and updates.
5. Problem-Solving Skills: Ability to identify issues, propose solutions, and escalate when necessary, whether it's related to product improvements, collection targets, or margin targets.
6. Market Knowledge: Staying updated on industry trends, market activities, and competitors' strategies to provide valuable insights and recommendations.
7. Financial Acumen: Understanding of financial metrics such as revenue, margin, and collection targets, and ability to manage them effectively.
8. Negotiation Skills: Negotiating terms with clients, managing credit policies, and handling offline requests to achieve margin targets.
9. Team Collaboration: Working collaboratively with other team members to achieve collective targets and contribute to the team's success.
10. Adaptability and Flexibility: Being open to change, able to adapt to evolving business needs, and taking on additional responsibilities as required.
11. Time Management: Prioritizing tasks effectively to meet deadlines and accomplish set targets within given timelines.
12. Customer Service Orientation: Putting the client's needs first, providing exceptional service, and ensuring client satisfaction to maintain long-term relationships.
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