Has technology improved the customer experience in most companies?

Yes totally agreed with colleagues answers

Definately yes, because you can the shop site and you can browse through the products before you visit the store. It's more convenient this way.

 

Of course. In that or another way, technologies are always help and making better

Yes, agreed with previous answers... 

Yes

YES

Companies have implemented technological solutions to "improve" customer service, not to complement human involvement, but to REPLACE human involvement. Or to reduce the expertise needed by the actual human beings that interact with customers.

yes offcourse u can see that when u get massege from shops to send u offer and u can buy by tv shop & Website .....etc

YES!!!.....

Yes. I do believe technology has improved tremendously in customer service.

Yes it has alot and it has become an essential in oyr day to day life, some customers who come visiting dubai for the first time have no idea what we have in store for them through magazine, television , billboard, advertising and videos they watch it enhances their desire to visit us and get their experience first had so it has greatly uplifted their experience m

Yes absolutely and improving,