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If I understand the question correctly, I think you mean the best tool to manage tickets in a help desk environment. I personally like the tool iSupport; however, Salesforce is also quite good.
Here's a website that gives you a listing of some of the top products used by help desk management teams:
www.softwareadvice.com/crm/help-desk-comparison
Avez-vous besoin d'aide pour créer un CV ayant les mots-clés recherchés par les employeurs?
