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Interviews require active listening, not just hearing the words but also understanding “what is really being said”.
Maintain good eye contact and be aware of body language. Remember that verbal communication is a small percentage of effective communication so be aware of what is “not being said”…voice intonation or body language can reveal much information about a person.
Develop rapport. Try to make the interviewee as comfortable as possible. Determine if there is something of mutual interest that could be discussed briefly before starting the interview. This icebreaker technique will help both the interviewer and interviewee to relax
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