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Customer service of cheap prices, which sells more in your opinion?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2014/04/21
Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

Cheap prices would sell in the short run. But in the consumer durable   industry (computers, printers, mobile phones, radio and tv) cheap prices alone would not sell. You need good customer service for products in warranty and chat support and other support groups for products even out of warranty. Other wise the customers would vent their anger in the social media negating the cheap prices.

Michael Finner
par Michael Finner , BPM Technical Writer , Belcan

I think it depends on for how long the customer wants to use the item or service.  For short use items maybe you can get away with being cheap, and providing less customer service.  But for longer term services and durable items, as my grandfather always said, "I'm poor, so I can't afford to buy cheap."  He couldn't afford to buy the same item over and over, he wasn't rich like that.

IRPHAN GHANI
par IRPHAN GHANI , Senior Management , A

I would restrain from using the word cheap. However, it is not necessary that services at low price would sell more.

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