What things should we know about the company's product/ service, in order to deliver a good customer service?

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Posted by:
Ashraf Taha
19-September-2013

Customer Service Management

Question ajoutée par Nuha Ali , writer , freelance
Date de publication: 2014/04/10

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3 Réponses

alberto morales

par alberto morales , Marketing & Business Support Manager , SMH Industrial Services Co., Ltd.

It's everything about the service/ product plus the company operating procedure. An ideal customer service unit knows well to handle customer queries and complaints. It should be able to communicate well info its customers should know, and these are delivered in the simplest terms...never too technical nor complicated to understand.

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Rochdi Boudersa

par Rochdi Boudersa , General Manager , Orient Hotel

good listening, with a good assumption of responsibility of the customer

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Rasha Maarabouni

par Rasha Maarabouni , Executive Registrar , Lebanese International University

We should know everything about the product or service as to deliver the service quality the customers deserve.

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