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What are your customers primary problems and challenges? What frustrates them?

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Question ajoutée par Reem Zoubaidi , Marketing Manager , Genersys Jordan Ltd.
Date de publication: 2014/03/31

Primary problem:

|- Product out of reach, customer wants to try n buy but product is not availabe in market

 

Chanllenges:

|- Easy buy, like no EMI option to buy

|- Trust factor

 

Frustratation:

|- all the abv mention

|- When promises are not delivered by the co

I do not agree that customer have problems & challanges, the problems and challanges starts after we have provided them product & services without understanding their proper needs and this IRRITATES them at the peak point.

Customer is always person who generates the revenue.

Mohamed Basem Hemedh
par Mohamed Basem Hemedh , Siren Projects Eastern Region Manager , Nextel Millennium Telecom Manager

Most important to the customer is to find new market or enhance its current products/services

Ali Abdelwahed
par Ali Abdelwahed , Senior Digital Marketing Specialist / Audience Extension Team , Cox Automotive Inc. (Kelley Blue Book, Autotrader.com)

This question is too general and should be specific to the industry and each company. Some examples include not being helped when in store, customer service response time is very lengthy, bad service policy, no stock, no new models, etc....

bashir al zaaim
par bashir al zaaim , مندوب مبيعات , الشركة العربية للتبريد و التخزين المحدودة

Site customer specifies the type of customers and determines the quality of the product or the extent of their requirements, for example, I can not foodstuffs for exhibition clothes I am talking about a large amount and also I can not sell without a resource to be

Abdul Samad Nadeem Malik
par Abdul Samad Nadeem Malik , Business Support Officer , Thimar Al Jazirah - 3M ESPE

Promises that aren’t kept (over promising, under delivering).

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