What are the outputs from the perform quality assurance process?

Perform Quality Assurance: Outputs

The intended outcome of quality audit and process improvement activities is to reduce the cost of quality and/or to increase customer satisfaction. Any corrective actions identified in quality audit, as well as any opportunities to improve processes, will go through the Integrated Change Control process. Change requests can take the form of

Changing a policy

Changing a procedure

Changing a process

Corrective action

Preventive action

Changing the quality management plan

Depending on the results of the Perform Quality Assurance process, you may also need updates to the project management plan, project documents, and the organizational process assets.