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For successful payment management especially in difficult times, credit controllers need to be impartial and objective, but need to understand their part in the sales process, and the short and long term impact of their decisions within the business.
Credit control working with sales plays a vital part in the organization. Being in the credit control, we don't want to be too controlling that might cause the loss of business but at the same time too relax which might end up loss of the whole company. Credit control should work to support the sales at the same time set the limits / benchmarks to follow.
Very important to have an open mind and assess business decisions impartially.
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