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Is it important to summarize and take agreement from customer over what you have discussed with him/her at the end of the sales call.If so why?

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Question ajoutée par ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd
Date de publication: 2014/01/24

Yes it is important, as it is necessary for further discussion, negotiation and agreement, and also to avoid any conflict.

Fazal Ebrahim Dawood
par Fazal Ebrahim Dawood , Chief Executive Officer , Stardist Ltd

Yes as a buyer I do it regularly on e mail and hard copy with signature of sales manager - copied to assistants for filing and concerned sales manager. 

Very useful tool to record discussion / negotiation / agreements / issues and for follow up

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