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Stay Calm and patience is the best way to deal angry clients, listen to them and try to solve by your self if things goes beyong control esclate your superiors.
Customer Service is all about giving priority to the customer. There might be some situations which we have to deal with unsatisfied customers. As a service provider we need to be patient and understand the customer's situation first. Let him some time to calm down and use professional strategies to console customer mind.
its natural that client can get furious and angry on the possible outcome, best way is to give him this impression that you are understanding his position and can relate to it, infact "you are on his side", this will help you can gain his trust back on you and your compnay. Solution to the problem is seriousness and putting your message accross that the problem wil be rectified and addressed on immediate basis.
