Is social media surpassing "traditional" customer service?

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"Media" is plural of the word "Medium". Hence I am indoubt about the grammar of the sentence, I could be at mistake, but I think correct sentence should be like this: "Are social media surpassing "traditional" customer service?"

........OR........."Is social medium surpassing "traditional" customer service?"

Yes, sure. Every and each one is know using social media even children.

Sure it is. Now a days, things are available on your finger tips.

Yes indeed. Nowadays the whole humanity lives on social media they count on it in every thing, so sure its surpassing traditional Cs.