In customer care, what are the most important customer satisfaction metrics you need to be tracking?

1. Net Promoter Score

One of the most important metrics regarding measuring your efforts for Customer service is Net Promoter Score.

2. Customer Acquisition Cost

CAC is another Customer satisfaction metric that you should consider when it comes to measuring your Customer service quality and overall Customer satisfaction.

3. Churn

Churn is definitely one of the metrics every company should measure to predict ups and downs – and prevent negative effects.

4. Customer Satisfaction Score

CSAT is used to measure whether your product or a survive meet your clients’ expectations. 

5. Customer Effort Score

Otherwise called CES, it’s a combined NPS and CSAT. It is used measure how much effort Customers have to put into a certain interaction with a company.