What are the most important modules for customer service excellence training for workers?

Employee Engaement correlates to decreases in absenteeism, turnover, accidents, and defects, while it also correlates to increases customer service, productivity, sales, and profits.

Employees are just more engaged when their companies are growing, bonuses are big, and stock prices are climbing.

The emotional commitment one has to their organization and its goals—drives higher levels of Customer Service.