What’s the best way to get customer feedback for our products/services?

There are 5 best ways to get consistent feedback from your customers:

1.Surveys 2.Feedback boxes 3.Reach out directly 4.User activity 5.Usability Tests

None other than, personally asking them about the product/service!

One of the oldest and best techniques in the book!

research and collecting data before serving the customer

Conducting research is a great way to obtain customer feedback. For example, designing surveys and focus groups in asking important questions about the customer experience is a great way to collect data. This will improve the business's knowledge of its operations and therefore, appropriate solutions can be implemented to improve that experience.

normally customer call back, but today's environment social media plays very important role.

By visiting directly the customer on site.