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A customer is repeatedly using abusive language, but he has a valid point; what would you do?

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Question ajoutée par Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date de publication: 2017/05/15
Syed Tariq Qamar Ali
par Syed Tariq Qamar Ali , Administration Assistant

Having a valid point doesn't mean customer will repeatedly abuse the representative. There is always a company policy which higher management understand and thats what they also explain during training. Customer is right agreed but has to understand the representative as he/she is there to resolve the issue by working together.

khaldoon maaita
par khaldoon maaita , GENERAL MANAGER , KADDB industrial park

we will respect the customer,deal with him perfectly ,we will give him our opinion as professionals  let him decide ,but at the end we will do the right hting

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