How to Set up an effective commercial communication?

Face-to-Face Communication -Attitude -Effective Listening -Listening to Emotions -Active Listening Techniques -Asking Effective Questions -How To Speak Effectively -Eye Contact -Coaching: Ask-Tell Repertoire the four main goals of communication: -To inform – you are providing information for use in decision making, but aren't necessarily advocating a course of action -To request for a specific action by the receiver -To persuade – to reinforce or change a receiver's belief about a topic and, possibly, act on the belief -To build relationships – some messages you send may have the simple goal of building good-will between you and the receiver