How would you handle a customer asking for something not in the interest of the company or which violates a policy of the company?

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Posted by:
Farhad Khan
12-November-2013

Customer Service Administration Human Resources Customer Service Skills Management

Question ajoutée par saleh Abdu , Administrative Officer , Fawaz A Alhokair & Co.
Date de publication: 2017/02/16

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par Elias Skaff , Sales Executive , Al Fuad Trading Est.

Ask the customer why he is asking for that thing and what is the value behind it?

when you get the answer, try to explain in a very polite and gentle way the policies of your company.

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