How have you utilized customer feedback to ensure business excellence? and how have you communicated your initiatives to customers?

Thanks for invitation,

By establishing and activating the job of "The Customer Services Quality Management" on the organization's structure.

YOUR CUSTOMER FEEDBACK CAN BE CUSTOMER FREQUENT PATRONGE TO A PARTICULAR PRODUCT.YOU CAN ALSO GET THEIR RESPONSES FROM CUSTOMERS OF YOUR PRODUCTS.THE FEED BACK CAN HELP YOU TO IMPROVE AND RE STRATEGIZE YOUR QUALITY PLANS TOWARD VALUE CHAIN.YOUR COMMUNICATION TOWARDS YOUR CUSTOMER IS GIVING THEM WHAT THEY WANT GOOD QUALITY PRODUCTS ,AVAILABLE AT THE REQUIRE TIME AND AT THE RIGHT LOCATION.

Customers feedback is significant in business. It is a sign that customers has concern with the brand and needs to be addressed well by the manager. Utilize it as point to improve the  service and product. Because it  is a constructive feedback that can help business excellence. Always give courtesy and be friendly to the customers especially those who give feedback in such away the customers will feel proud to have you. Treat the customers nicely and  receive the feedback positively because from feedback you know how your brand is, and its impact to them. thanks

I agree with the experts answers. Thank you.

 

I have asked customers straight up, what can we do better for you. I then take the information on board and look at how it would benefit my customer base.

 

I invite customers to recommend me, and reward them with a personal gift, like dinner or flowers.

Through questionnaires and ask opinions through the Internet and social networking sites

So can management know-ray customers in the product and what it needs in the future

Thank you. I agree with my colleagues answer.

Thanks 

Customers for every organization mean external feedback and important feedback, how to communicate the initiative that come from customer services, you as a manager or leader you can learn them to inform customers simply 

Regards 

I agree with the answers Greetings

I agree with all my colleagues opinions

Customer feedback is a rich source of information that customers provide to the company thus this information gives a clear picture to the company on how customers feel abour their products & operations, what they desire to have & relevant advice on how best a company should provide for them. A company has to scrutinize, analyze, assess & make relevant decisions based on the availabe information. After the company has done the above, it should them select & implement relevant strategies or changes it has come up with in regard to the feedback it got. Then the company through its various channels, media platforms & relevant or corresponding departments should communicate the changes effectively. Thanx for the invitation