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In a customer focused environment, how can you ensure that your focus on the customer doesn't affect other functions of your business?

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Question ajoutée par Lana Oudeh , PR Coordinator , Al Ghanem
Date de publication: 2016/12/21
MICHAEL NGURU
par MICHAEL NGURU , Assistant Sales Person , RADIR POULTRY COMPANY

By creating a team oriented organization where work can be shared accordingly to achieve a win win solution where everyone is satisified.

By adding a strategy team that deals with internal functions solely. 

Hannah Nanyanzi
par Hannah Nanyanzi , Head Corporate Communications/GM , Maven and Quill Communications

Ensuring that the talent hired either has multiple skill-sets and are able to multi-task efficiently or delegating  to the other functions to avoid anything interfering with the customer being King!#CantBeatTeamwork

Jerome Jewell
par Jerome Jewell , Owner , JEWELL CONSULTING GROUP

Actually, you should want "customer focus" to affect EVERY area of the business. It should not necessarily be the ONLY focus, but remember that the only reason for a company to exist is to create a satisfied customer. If this is done properly, revenue and profitability should grow continually through repeat business and customer satisfaction. We want this to be contagious throughout the company! As a former IBMer, I've held this belief most of my life and seen it create success after success....in the form of mutually beneficial, long-term customer relationships that led to innovation, new business creation and success for IBM and our customers.I now live by it in my own company (for 21 years) and it still works! 

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

I support the answer given by my colleague Abdulrehman 

Regards 

Himanshu Chaudhary
par Himanshu Chaudhary , Marketing Executive , Taj sigma sale pvt ltd

i will give a work to my team members to look over the other functions of the business till the time my focus is on customer 

Aida Kadri
par Aida Kadri , Marketing Coordinator , Murabahat Real Estate

By organizing my time work so to give each task the needed time

Heavenly J John
par Heavenly J John , Head of the Dealership Operation , Automobile Company

Every Function has the roots of CUSTOMER CENTRIC in order to have customer focused environment.

In such case where is the question of customer focus affecting other function of the business.

DR MD ANWAR HOSSAIN
par DR MD ANWAR HOSSAIN , Moderator , bayt.com

I agree with Mr. Jerome Jewell. Thank you..............................................................

SANJAY CHAUDHRI
par SANJAY CHAUDHRI , HEAD BUSINESS ADMINISTRATION, HUMAN RESOURCES, COMMUNICATIONS, CONTRACTS ,FACILITIES,TRAINING ,L & D , VL

Customer focus NEEDS to affect ALL functions of ALL businesses .Having said that, what remains for the Management team to ensure is that the affect is positive and each function/ domain is unambiguously clear of what is their contribution to the customer centric business focus and its outcome not only on the bottom line but also on Business development and personal growth.

Hameed Gujrati
par Hameed Gujrati , Counselor , Aga Khan University Hospital

I think Operation procured clear and streamline according to business objective and goal to build customer laity and trust.

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