Why do most companies search for a good customer services expert? What is the importance of the client services job for a company?

A good customer service expert is crucial for an organization. the job is to understand the customer (his mind, his needs) and the ability to communicate it to the team. Also the part of the job is to provide appropritae guidance to the client for better desicion making.

It has to be a win win situation but somehow if you estabish the trust that clients need is important to you and you are not cutting him off, this will start a strong relationship between your company and the client and the company will be able to sustian the client longer and fruitfully.

consistency :

The importance of consistency in particular is huge. Customers want to have confidence that we’ll deliver on our promises every time, not just when it’s convenient.

In fact, if we consistently deliver good products and services across our organization, if we mean what we say and say what we mean, if we underpromise and overdeliver, the potential for our organization to not only grow but reach extraordinary heights is real. It won’t guarantee success but it will lay the foundation for us to achieve more and it will usually separate us from our competitors

Knowing the need of your customer is very important. May it be a happy or Sad experience for them. 

This is a exclusive feedback system for the company and emphatize / sympathize with thier customers. Such system helps uplift the company products or services. 

It definitely plays a major role in a company as customer service works as a filter mode, feedback system, sometimes instant solution, connecting with the existing customers etc. Iyts beautifullly designed based on current human mentality :-)

SO IT PLAYS A MAJOR ROLE

The very backbone of any successful company is an efficient customer services department. Frustrated customers have a tendency of not coming back and that does not bode well for the company's bottom line.

Quite simply, happy customers mean more business because they're more likely to refer family and friends, to your organisation.