What are the capabilities of IT/ICT in Business Process Re-Engineering (BPR)?

Transactional-It can transform unstructured busines processes into standardised transactions.

Geographical- It can teansform with rapidity & ease across large distances, making business processes independent of locations.

Automation- It can reduce human labour related costs & discrepancies in certain processes.

Informational-It can bring vast volums of detailed information into a business process.

Analytical- It can bring complex analytical methods & techniques into processes.

Sequential- It enables changes in the sequence of tasks, oftemn allowing multiple tasks to be worked on simulraneously.

Knowledge management- It allows the capture & dissemention of knowledge & expertise to improve process.

Tracking-IT allows detailed tracking of status, inputs & outputs.

Reduction of intermediaries