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Yes, that is the way forward...it gives immense direction to develop product and services based on feedback and this impacts NPS, profitability and sustains an organisation
Yes and that is why always these companies bring out new and improved products towards being customer centric
Customer centric is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. And a customer-centric company is more than a company that offers good service
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