How can you handle an irritating guest complain?

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The guest complained to guest relation: he had booked front see view room but up...
Posted by:
Yuliya Lukoshyna
06-April-2015

Customer Service Guest Satisfaction

Question ajoutée par Hawa Burhan , Reception Supervisor , Dana Club (Recreation Health Club)
Date de publication: 2016/01/21

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par naji ben sassi , Head waiter , Marhaba Club Hotel

I'm trying to ease the anger of the customer to provide compensation

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