Q: What is the main difference between on-premise and cloud-based CRM solutions?

As the name suggests, on-premise CRM software is run on computers within the premises of an organization. In this case all the data and information is stored inside the premises of the company, too. In recent years there has been a steady growth in the popularity of web-based solutions. Cloud-based software implies that the software and all relevant data, is accessible through the Internet and is displayed in a web browser. According to Gartner,% of all CRM implementations today use SaaS, growing to over% by.

Cloud based CRM systems seem to have gained popularity in allowing your business to have quicker and wider access your customer relationship management database. Though new software vendors seem to be pushing this technology, as a business owner, it's important to know if a cloud CRM system is really the right choice for you company.

Both cloud and on-premise systems have their good and bad qualities, and sometimes being hesitant before adopting the latest technology trends might not be the worst idea.

On-premise CRM solutions are installed locally on your company's hardware and servers and then managed by your IT staff, while cloud-based CRM is provided by a vendor as a service.