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Simple... to treat him as he is the ONLY customer.
Guest welcome and greetings is an important aspect for the clients to feel at home.Make proper seating arrangements and offer them a drink as per their choice.Talk to them in a way as they do not feel they are the first time guests at this restaurant.For repeat customers give them an importance as they are helping in your business. Customer expects a quick order and prompt delivery and fulfill this to their satisfaction.Try to offer them some new item keeping in mind what they have eaten last time.Thus they will realise the value as service is key for the restaurant business.While leaving the guests, once again greet them and listen to them carefully any comments on the food and service.
1) By entertaining them.
2) By fullfilling their needs.
3) By providing good food.
4) Being friendy.
5) Giving good welcome speech.
6) Allowing them to come out and tell their priorities.
7) Being professional etc.
In hospitality industry, providing services in friendly, prompt and professional manner is the key to create an impression that the guests needs & requirements are the top priority of the business.
Guests needs must satisfy to run a successful and smooth running of a business
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