Can a company reduces its customer turnover rate by emphasizing on good customer service only?

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Question ajoutée par Rasha Maarabouni , Executive Registrar , Lebanese International University
Date de publication: 2016/01/07

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par Mohamed Qadoumi , Outbound & Retention Team Leader , VIVA

Providing good customer service is one of the main and key factors that will definitely reduce customer turnover rates.

Designing an effective loyalty & retention plan or program is important for reducing customer turnover rates.

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