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Customer service means you need to satisfy your customer in terms of giving and providing a quality service.
Never promise the customer with something that you know it will not happen, specially promises related to problem solving time frame...
As a CSR i own full responsibility. Customer service representative, work as a bridge between company and client. developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking ownership of my mistakes
Smiles are contagious – usually when you smile at somebody they’ll smile back at you.gain eye-contact and smile naturally. This will help the customer or client to feel at ease and welcomed. If you are talking to somebody on the telephone then you can still smile – your voice sounds different when you smile and are happy.
Ability to understand customer’s needs, empathies and find the best solutions
Make the Customer Feel Welcome “How can I help”, “Are you looking for something in particular today”
Make sure that you know more about your business.
Never lie or make up an answer; if possible find somebody who does know the answer.
Phone the first step to creating a good relationship with you customer.
In telephone you can smile – your voice sounds different when you smile and are happy.
Answered all your customer’s questions and objections ,you have order already.
In the end ask
Are you with me so far?.
Ask What haven’t I covered yet that is important to you?.
Saying in the end thank you for contacting and we are at your service at any moment and at any time, thank you for your time.
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