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I would agree with Mrs. Elke 'answer ... Helpful info...Thank You
social media and chatting tools are important and it got a big factor for helping customers
with good loking and speaking
I always emailed my customers to verify what been spoken on the phone ... I did not used social media per say
"The best really depends on your needs at the company. "
Please be aware that this is an advertisement and not my preference ... however you will find more of these advertisements on google and chose what is best suited for your company.
ttps://www.google.ca/search?q=best+tools+to+manage+customhttps://www.quora.com/Help-Whats-are-the-best-tools-to-manage-customer-service-online
"If you're a small business with high traffic of email + social media customer conversations, you might want to consider our solution;It's particularly a great choice if you have teams managing email ticketing + social media at the same time. Using bornevia team inbox you can bring all these channels and your team together, all done from a simple inbox user interface that doesn't really require much time to pick up. It also comes with other features such as smart rules automation, ticket hashtagging, canned response, etc. "
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