What must a sales representative do to face a displeased customer?

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Question ajoutée par Mohamed Maher , Account Manager , Alamia Group
Date de publication: 2015/11/21

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par Irish Ron Endraca , Customer Retention Specialist , InCall International LLC

First is to listen to the customer. That way, you'll be able to determine the problem or concern. Then empathize with the customer.After that, make recommendations or solutions.

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What must a sales representative do to face a displeased customer?

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