How can you handle angry customer on the phone?

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Is it easier for you to handle angry customer face-to-face or over the phone?
Posted by:
Ahmed Ali
07-January-2018

Customer Interactions Customer Service Customer Experience Communication Skills Sales

Question ajoutée par lavina cann , ASSOCIATES , MR.
Date de publication: 2015/08/02

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par SHABBIR AHMAD , marketing manager , KZ communications

face to face handling is better.

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par Mitchelle Bajar , Barman , Dubai Creek Golf and Yacht Club

Based on my experience, just listen to them, let them express their feelings and never interup them while taking. Then once they are done thats my time to explain the situation and give them the proper answer.

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How can you handle angry customer on the phone?

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