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A disappointed customer!?

A disappointed customer comes in and complains about the product that you sold and you realize that it really is a  genuine and inherited default in your product, how you would tackle the situation as a Customer Service Officer so as to not loose his/her loyalty?

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Question ajoutée par Dilip Basnet , "The Owner" , Self-Owned Commercial Online Venture
Date de publication: 2015/07/26

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Shahid Shahid
par Shahid Shahid , Sr.Sales & Application Engineer , Vitronics (India)

I will look out for an immediate replacement for the product & ensure the customer that this defect gets rectified.

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