Should a customer service rep do more listening than speaking during a customer query?

Its very important for a customer representative to first properly listen and understand the issue of the customer and then be very specific and polite on resolving the issue. If required he may ask further from the customer to understand the issue to its best before providing any solution.

yes, should customer service rep do more listening than speaking during a customer query because he/she will find details on every single word even it is not an important but he/she can use it to help customer more and try to do not lose his/her call target or time 

yes, listen to the customer first then you can give him/her more about what his/she is asking about. 

Yes, A customer service rep should listen more in order to understand how to handle the matter in hand.

In Customer Service the most important job is active listening.

We can avoid argument with clients who are allready angry and ask them unwanted questions.

Yes listening to a customerss query is very vital to meet the customers expections and what products he or she wanted.

Yes, should customer service representative do more listening than speaking during a customer query because he/she will find details on every single word .

its important to customer representative to listen the  customer then solve their problems

Yes, listening and understanding a customers complaint is key to problem solving and improving service

It's very important things during connecting with customers that first carefully listen customers quary and issue's then speak how can be resolve the issues and a good customer executive must have a good listener who can understand customer need in a very polite way..

For me i will listen first before i do feedback from the customers in the future, it’s our duty and reliable from us to know what they are complaining or asking in the near future