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How do you store and share customer qualitative feedback with multiple teams?

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Question ajoutée par Nuha Ali , writer , freelance
Date de publication: 2015/04/02
Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

via email ... in a meeting....................

Ibrahim Hussein Mayaleh
par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

What do you think of the CRM system

منير المنير
par منير المنير , اداري , مديرية التربية والتعليم

In the spirit of transparency and honesty, I’ve never been very good at sharing qualitative feedback across my teams. Pretty sad given that I’m the CEO of a company that is in the qualitative feedback business. I’ve actually been on a kick to improve our qualitative feedback sharing internally for the last few weeks. I’m also trying to improve how we help our customers share feedback through Qualaroo. Work in progress. I tweeted your question so hopefully we can get some answers from other people who are doing it well.

The development of a database

Appropriate and adequate for each client

 

Returns have different teams in action

Muhammad Adeel
par Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

Internal networks and Emails will help in sharing the customer feedback with multiple teams.

Georges Aref Chaoul
par Georges Aref Chaoul , Business Unit Director - Consumer Services , Kaizen Asset Management Services

C R M.     customer relationship management, denoting strategies and software that enable a company to organize and optimize its customer relations.       Thank You.

Haranath Krishnardhula
par Haranath Krishnardhula , Acquisition Lead , HMITS

Qualitative Feedback are very much required to be stored to and it can be shared with multiple teams.

1. We can use it in Training for new employees about Organisations motto to achieve Customer Excellence.

2. We can share it or post it on organisation's Intra website wall

3. We can print and circulate in monthly or quarterly organisation's magazine which usually goes to  all departments and stake holders.

4. Qualitative feedback can be collected in customer's own writing with pictures and video if possible.

 

TAHANI Alansary
par TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

I AGREE WITH YOU TO SHARE WITH TEAM

agreed with all ...............................

د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

As mentioned CRM plays an important role in that. However the implemented communication system in any company should take such issue in consideration through:

1. Sharing feedback and updates among departments managers.

2. Regular meetings for supervisors and teams.

3. Company achievements notifications system.

4. Training courses.

Subramanyam Srinivas Kottram
par Subramanyam Srinivas Kottram , Head-sales & Marketing , Topend Technolgies

Of course first in your Brain,then you store externally & share with relevant people/teams,when you say Teams,they have to assemble or you can mail.you can video chat,ways are many. 

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