Knowledge Management (clause no. 7.1.5) in ISO 9001:2015 What is the expectation from this new clause in a practical sense ?

Knowledge Management is an enabler to achieve an organization's objectives better and faster through an integrated set of initiatives, systems and behavioral interventions, aimed at promoting smooth flow and sharing of knowledge relevant to the organization, and the elimination of reinvention. KM seeks to facilitate the flow of knowledge from where it resides, to where it is required (that is, where it can be applied or used), to achieve the organization's objectives.

Knowledge management is the handling of knowledge which 'should not go home after work'. Knowledge should therefore remain available in-house at all times. For this, it should be shared among more than one person, if it cannot be stored in the documentation system. Always think of the situation if a key person doesn't show up for work unannounced.