As a customer service manager, how will you handle a customer of the same problem which has not been handled for a month now?

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As a customer service manager, one of your employees does this; what do you do?
Posted by:
Salam Assi
09-November-2016

Marketing Management Marketing Customer Relations B2B Marketing B2C marketing

Question ajoutée par annette kalomba
Date de publication: 2014/11/26

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par Vivek Narsinghani , Vertical Business Manager , ELI Research

Most of the customer problems are not solved owing to improper hearing and false promises being given to the customer. One can always under-promise and over-deliver the expectations of the customer.

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As a customer service manager, how will you handle a customer of the same problem which has not been handled for a month now?

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