How the 360 degree appraisal will be effective for an Employee?

I think it is good thing. The best part is your appraisal which is annonimous would be affecting your supervisor manager and higher up. And itis the same for u. Even ur customers would have a say.

In the Indian call center industry it is a reality as cusomer survey regarding the quality of service provided affects the short and long term pms rating of a rep.