How does Globalization affect organization structure and customer services policy?

As globalization becomes more prevalent, companies deal with increased cultural diversity within the workforce. These changes require small and large businesses to learn how to deal with this diversity as well as to adopt new policies and guidelines for workers.

Cultural, religious and ethnic diversity in the workplace presents a need for more employee training. In order to protect their companies and their new employees from discrimination, managers have had to implement policies and offer training to existing employees to make sure everyone can accept one another.