What are the Quality parameters and how we calculate?

Quality Parameters are defined considering

- External Customer's Requirement ( With respect to Fitment , Form & Function )

- Internal Customer's Requirement ( Critical process, COPQ)

It can be measured by following way

- External customer satisfaction : Planned Feedback from Customer , Monitoring Customer Complaints

- Internal Customer satisfaction : Rejection/rework, Run Chart , Pareto Analysis of data

standard division is the most quality parameter

The most important quality parameter is the customer satisfation.

We use all measures and metrics to meet customer satisfation through using Control Charts and7QC tools.