IT Support Engineer

Client Company Introduction:

Our client is a Middle East based Leading Tech Firm.  It promotes a culture of excellence, vitality and innovation in all its business processes and services. It is contributing to the economic and technological advancement of Pakistan by providing Integrated IT Solutions, complemented with one of the largest support services infrastructure in the country.

Job Role:

• Extensive hands-on experience in Contact Centre applications and IP

  
  

• Telephony or IT Hardware, preferably with a focus on Huawei IPCC Framework

  
  

• Thorough understanding of Java and VXML, Linux and databases principles

  
  

• Preferably experience in IPCC applications like CTI, IVR and recording solutions.

  
  

• Front end, backend (DB and OS), middleware level issues troubleshooting.

  
  

• Escalation and coordination with offshore team and managing SLAs.

  
  

• Quick learner of new technologies.

  
  

• Can listen, understand and convey customer requirements.

  
  

• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.

  
  

• Excellent verbal and written communication skills

  
  

Working Days:
Monday - Friday

Working Timings: 10AM - 6PM

Benefits:

• LFA
• Mobile allowance
• Fuel allowance
• PF
• Medical allowance

About HR Ways:

HR Ways is a Tech Recruitment Company that helps candidates like yours, make it into world's & Pakistan's largest & Top Product platforms. With HR Ways, your recruitment process becomes seamless as we connect you with top employers for quick interviews and easier than ever on-boarding process. We also help you get the best deals and 360 Analysis of the company that you'd like to join. And oh, we recently placed Engineers in Emirates & Ebay!