Senior Software Engineer - Support

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

As a Global ID&F Technical Engineer you will be a critical stakeholder in the development and release of our ID&F products. You will be a trusted advisor to regional delivery and support teams representing them during the software development lifecycle, providing operational guidance, product consultancy and supporting client incidents.  

This role contributes towards the success of the ID&F business through automation and innovation improvements, internal knowledge-sharing activities (i.e., product improvements, documentation optimization, enhancing product deliverability through technical input and customer advocacy) and through being continually curious and striving to understand the customers product needs, challenges, and issues. 

What skills needed to perform this job competently? 

• Able to deliver and troubleshoot SaaS and on-prem/hosted solutions:  

  
  

• Solid analytical and problem-solving skills 

  
  

• Ability to shape and drive acceleration of outcomes through critical thinking 

  
  

• Ability to comprehend detailed project specifications with the need to work on multiple initiatives simultaneously. 

  
  

• Ability to drive SaaS and on-prem deliveries and client implementation, specifically technical engineering aspects with experience desired in the following areas of Incident Management (L3), Application Support

  
  

• Experience with cloud services, deployment, and management (AWS/Azure inclusive of scaling, tuning, CI/CD deployment practices) 

  
  

• Experience with DevOps and CI/CD (Git/Jenkins/Ansible/Terraform/etc) 

  
  

• Experience using alerting & monitoring solutions (Splunk, DynaTrace, Elastic Search, Grafana) 

  
  

• Understanding of XML, JSON, Swagger  

  
  

• Platform Familiarity with Docker/Kubernetes/EKS/Kafka 

  
  

• Experience with API test tools such as Bruno / Postman / SOAP UI 

  
  

• Experience with UNIX and Windows OS and shell scripting 

  
  

• Proven oral and written communication skills 

  
  

Preferred Additional Skills: 

• Industry experience in the Identity and Fraud space  

  
  

• Examples of customer-value driven agile working and rapid prototyping. 

  
  

• A critical thinker with a desire to continuously learn new things 

  
  

• Able to work both as an individual contributor as well as contribute to the wider team with strong execution skills. 

  
  

• Experience with Atlassian JIRA and Confluence 

  
  

• Experience with GenAI 

  
  

• Experience working with geographically dispersed teams 

  
  

• Experience using and querying databases such as Oracle and PostgreSQL  

  
  

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